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Request a Copy of Your Score Report

Request a Copy of Your Score Report

Score reports are available for 2 years in your account. From your account, you may view, print, and save your score report during that period. Your testing history for all tests taken, reported as pass/fail status, is always available to you through your account.

After the 2-year period, you may request a copy using the reprint request form.

Grant Access to a Score Report to a Specific Recipient

As of April 23, 2024, candidates may now request to provide copies of their score reports to additional recipients of their choice. Candidates who need to report their test results to additional recipients, including a preparation program contact, may find this service of use. Please visit the View Scores and Testing History section within your account on this website for more information on this service.

Withdrawal Refund Policy

Withdrawal/Refund Policy

If after registering for a test you wish to withdraw your registration, you may do so according to the following procedure:

If you have not yet scheduled your test: Submit a withdrawal request through your account.

If you have already scheduled your test:

First, cancel your test appointment at least 24 hours before your scheduled testing time. To cancel your appointment, log in to your account, click "Reschedule," and follow the instructions provided.
After cancelling your test appointment, submit a withdrawal request through your account.

If you withdraw your registration before you have scheduled your test appointment or if you cancel your test appointment at least 24 hours before your scheduled testing time and then withdraw your registration, you will receive a full refund of your test fee. In most cases, your refund will be issued by Evaluation Systems within one week of your request; however, some requests may take additional time to resolve.

If you are absent from the test, you will not receive a refund or credit of any kind.

Your registration is valid for one year from the date of issue. If you do not schedule a test appointment and take your test within one year, or withdraw your registration within one year, your registration will expire and you will receive no refund or credit of any kind.

Payment Policy

Duration of Payment Validity

After payment, your registration will be valid for one year. If you do not take the test or withdraw your registration within that period, your registration will expire and you will receive no refund or credit of any kind.

Payment Processing

If you register to take the same test on multiple test dates and pass the test on the first test date, you will not be issued a refund for your additional registrations on the basis of your passing performance.

If you have any outstanding balance owed by you to Evaluation Systems after a test appointment for which you were registered, all of your scores for that test date may be permanently voided and therefore not reported to you, to the MDE, or to any institutions.

The following policies apply to you when you have an outstanding balance with Evaluation Systems:

You will be assessed a $20 fee to cover the processing required to clear your account.
You will not be allowed to register for future test appointments until your balance, which includes the additional fee, is paid in full.
Any credits or refunds for which you may be eligible will be applied first to your outstanding debt, with any excess to be returned to you.

If a credit card charge for an Evaluation Systems service for you is disputed:

You may not be allowed to make any future payments by credit card.
You must make your payment to clear your account by cashier's check or money order only.
If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.

Additionally, if a personal check submitted by you is returned by the bank:

You will not be allowed to make any future payments by personal check.
You must make your payment to clear your account by cashier's check or money order only, unless you are making a subsequent credit card payment for additional services, in which case your credit card will be billed for both the outstanding balance and the additional requested services.
If you attempt to pay for any further services by credit card before clearing your account, your credit card will be billed for the amount of all services you have requested, as well as the outstanding balance owed. You agree to pay for all such services and outstanding balances in the event your credit card company does not.
If you attempt to pay for any further services by cashier's check or money order before clearing your account, any payments received will be applied first to your outstanding debt, with any excess applied to the requested services.

ID Policy

You must bring to the test center one piece of current, government-issued identification printed in English, in the name in which you registered, bearing your photograph and signature.

Acceptable forms of identification include the following:

Driver's license with photograph and signature
Passport with photograph and signature
State identification with photograph and signature (provided by the Department of Motor Vehicles for individuals who do not have a driver's license)
National identification with photograph and signature
Military identification with photograph and signature
Alien Registration Card (green card, permanent resident visa)

A government-issued ID missing a visible signature or that has an embedded signature must be supplemented with an original (no photocopies), valid (unexpired) ID that has at least a matching name and recent recognizable photograph, or a matching name and signature.

Unacceptable forms of identification include draft classification cards, credit cards of any kind, social security cards, student IDs, international driver's licenses, international student IDs, notary-prepared letters or documents, employee identification cards, learner's permits or any temporary identification cards, and automated teller machine (ATM) cards.

If you do not have proper identification at the time of your test, you will be denied admission to the test session. If you are refused admission to the test, for any reason, you will be considered absent and will receive no credit or refund of any kind.

Please note the following:

Your middle initial in your account on this website must match the middle name or initial on your ID.
If you have a hyphenated last name, one of the following must be true of your name as it appears in your account on this website and on your ID:
- either both instances must use the complete hyphenated name
- if one instance only uses one last name, it must be the second last name from the full hyphenated version

If the name on your identification differs from the name in which you are registered, you must bring official, original verification of the change (e.g., original marriage certificate, original court order).

As part of the identity verification process, your digital signature will be taken at the test center, and a palm scan and/or a digital photograph may also be taken. These will be used only for the purpose of identity verification. If you do not allow your digital signature, palm scan, and/or digital photograph to be taken, you will not be allowed to test and you will not receive a refund or credit of any kind.

If you have any questions about your identification, please contact Evaluation Systems before the day of the test.

Late Arrival Policy

It is essential that you report for your test appointment no later than the testing time indicated on your CBT confirmation. If you arrive more than 15 minutes late to a test appointment, you may not be admitted. If you arrive late and are not admitted, you will be considered absent and will not receive a refund or credit of any kind. You will need to register and pay again to test on a future date.

Absentee Policy

If you are absent from a test from which you did not properly withdraw, you will not be entitled to any refund. You will need to register and pay again to test on a future date.

Emergency circumstances. If you are absent from a test administration because of an emergency circumstance (illness, injury, hospitalization, or death in the immediate family), you may be eligible to receive a fee voucher that you may use to register for a future test date. To request a voucher, you must submit to Evaluation Systems a letter describing the emergency situation. Include written documentation, such as a dated newspaper obituary or a dated letter signed by a professional licensed to diagnose or treat the emergency condition (e.g., physician), on that person's professional letterhead. Documentation from a medical professional must specifically excuse you from testing on the date of the test. Documentation containing electronic signatures will not be accepted.

The letter and required documentation must be received at Evaluation Systems within 30 calendar days after the missed test date.

A response to your request will be sent to you within two weeks after the missed test date, or two weeks after your request is received, whichever is later. If your request for a fee voucher is granted, the fee voucher you receive will be in the amount of the test fee(s) you paid for the missed test appointment.

Test Cancellation Policy

In the event that it becomes necessary to close a test center due to severe weather conditions or a natural disaster (e.g., flood, fire), examinees will be notified by telephone and/or email and you will be contacted to reschedule your test appointment.

If you miss a test appointment that has not been officially canceled due to a test center closing, you will be considered absent and will not receive a refund or credit of any kind. Contact Pearson VUE at (800) 989-8532 if you have any concerns or questions on the day of the test.

Canceling Your Test Scores

The score cancellation service is not available for computer-based testing.

If after taking a paper-based test you do not want your scores reported or you feel that you did not perform as well as you could have, you may cancel your test scores. Evaluation Systems will cancel your scores upon receipt of

a completed Score Cancellation Form (available at the test site); or
a written request (include your name, your signature, the last four digits of your social security number, your MTTC ID number, your date of birth, the test date, and the tests for which you wish to have your scores canceled).

Your cancellation request must be received at Evaluation Systems within seven days of the date on which you took the test. If you choose to cancel your scores, you will not receive a refund or credit of any kind.

If you request that your scores be canceled, your test performance will not be reported to you, to the MDE, or to any institution. Your scores will not be entered into any MTTC records; therefore, after the cancellation of your scores, you will not be able to have your scores reported for any purpose.

Retake Policy

If after taking a test you wish to retake it, you must wait 30 days between each attempt of the same test. If the same test is taken within a 30-day period, your scores on the second attempt may be voided.

There is no limit to the number of times you may retake any MTTC test that you have not yet passed although you must wait at least 30 days between each attempt of the same test. However, according to MDE administrative codes, any test "may continue to be retaken until passed but after the fourth failure and every subsequent failure . . . the individual must seek academic counseling from college/university staff in an attempt to overcome testing deficiencies."

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